Community Chat Guidelines
Our Community, Our Standards
The Solstice Forum is a shared space for all homeowners, residents, and stakeholders of Solstice Condominium. It exists to keep our community informed, connected, and engaged.
Like any shared space, this group functions best when everyone uses it with care and consideration. These guidelines set the standard for how we communicate — not to limit conversation, but to ensure it remains productive, respectful, and worth participating in for everyone.
These policies apply to all members regardless of length of residence, unit size, or standing in the community.
Six rules, one community
1 Mutual Respect
All members — homeowners, tenants, administrators, board members, and building staff — are entitled to respectful communication. Personal attacks, insults, public shaming, and hostile language directed at any individual or group are not permitted. Constructive disagreement is welcome; disrespect is not.
2 Relevance and Purpose
Posts should be relevant to community life at Solstice — announcements, safety notices, building updates, shared resources, and community events. Off-topic content, unsolicited advertisements, forwarded chain messages, and unverified news items are not permitted without prior admin approval.
3 Proper Complaint Channels
Concerns that are individual, unit-specific, or addressable by property management directly should be submitted through the Complaint Portal or raised with the management office before being posted in the group. The group chat is a community-wide broadcast — issues that can be resolved privately should be addressed privately first. This ensures faster resolution and maintains the group’s signal-to-noise ratio for all members.
4 Accuracy of Information
Members should verify information before sharing it in the group, particularly anything that may cause alarm or affect community safety. The circulation of unverified reports, rumors, or misleading content is not permitted. When in doubt, confirm with management before posting.
5 Constructive Communication
Feedback directed at management, the STCC Board, or building staff should be specific, factual, and constructive. Members who feel a concern has not been adequately addressed may escalate formally through the Complaint Portal, in writing to the STCC Board, or through official STCC channels.
6 Group Conduct
Members should keep the group readable and considerate for all. This includes avoiding excessive use of capital letters, mass tagging of members without reason, repetitive posting, and any content that disrupts the usability of the group for others.
Transparent Accountability
STCC operates a Complaint Portal accessible to all homeowners. It is designed to make concerns visible, trackable, and prioritized — creating accountability for management without requiring the group chat to serve as a complaint board.
- 1Any homeowner may submit a complaint through the portal. All submissions are visible to the community.
- 2Each complaint is tracked through defined stages: Received → Under Review → Action Taken → Resolved.
- 3Members may upvote complaints to indicate community priority. High-vote items are escalated for faster review.
- 4Management is required to acknowledge all submissions within [X] business days and provide status updates at each stage.
Progressive Policy
STCC is committed to keeping this group open and inclusive. Moderation will be applied consistently, fairly, and only when necessary. Admins are not arbiters of opinion — they are stewards of conduct.
1st Violation
2nd Violation
3rd Violation
Violations involving threats, harassment, hate speech, or conduct that endangers community safety may result in immediate removal without prior warning. Removed members may submit a written appeal to the STCC Board within 14 days of removal. The board’s decision on appeals is final.
Keeping This Document Current
These guidelines may be reviewed and updated by the STCC Board as the community evolves. Any material changes will be announced in the group with at least 7 days’ notice before taking effect. The current version will always be pinned at the top of the group chat.
A note to our neighbors
A community is only as good as the effort its members put into it. These guidelines exist not to police our neighbors, but to protect the space we all share.
We believe in open communication, fair accountability, and a community that works together — one where every homeowner feels heard, every concern is taken seriously, and every resident is treated with dignity.
Thank you for being part of Solstice.
