Keeping your home safe & well-kept.
A well-kept unit is a safe unit. Here's the upkeep that keeps your home — and your neighbours' — clean, healthy, and trouble-free: what to do, how often, and how to book the services the building handles for you in a tap.
Pest control
Regular treatment keeps cockroaches, ants, and rodents out of your unit and the building's common lines. Even a tidy home benefits from a scheduled visit. Pests travel through shared risers and drains, so staying on cadence protects everyone on your floor.
Pest control has its own form and its own schedule — Monday to Friday, 8:00 AM to 12:00 NN and 1:30 to 5:00 PM, in one-hour blocks. Slots go first come, first served and must be booked at least a day ahead — there are no same-day treatments. Pick a day and a time and the Admin Office confirms it with you. The form also lists what to prepare before the technician arrives.
Grease-trap cleaning
There is a grease trap under your kitchen sink, and keeping it clear is your responsibility, not the building's. House Rules §9.5 asks every unit to open it and remove the accumulated grease and food waste at least twice a month. Skip it and the drain slows, the smell starts, and the back-up can reach the units below yours.
The building's quarterly run is the deep clean on top of that, not a replacement for it — Engineering vacuums the trap out and services the stacks together. File a request and choose Grease trap cleaning to be folded into the next run. Confirmed within three working days; the charge is ₱700 per unit — see the service charges.
Aircon servicing
A serviced aircon cools better, costs less to run, and won't drip or grow mould. Clean the filters yourself every few weeks, and have the unit professionally cleaned on a regular cycle to clear the coils and condensate line.
Need the building's accredited team? File a request and choose Aircon as the request type. Any in-unit installation or relocation needs a Work Permit first.
Plumbing & electrical safety checks
A quick look under the sinks and at your outlets once a year catches small leaks and worn wiring before they become a flood or a fire. If you spot a problem you can't safely handle yourself, log it. Don't wait.
For a repair the building can help with, file a maintenance request. For anything affecting shared spaces — a corridor leak, a common-area fault — use the Concerns Portal so it's logged and tracked to resolution.
General housekeeping
These take minutes and you can do them yourself, and they keep your home clean, lower your bills, and head off the pests, smells, and small failures that lead to bigger calls. A handy monthly routine:
- Test your smoke detector and replace the battery if needed
- Flush floor drains & U-traps with water to stop odours and pests
- Rinse aircon filters and check the condensate drain
- Clear the range-hood filter of grease build-up
- Look under sinks for drips, damp, or staining
- Clear dryer lint and check the vent
- Keep balcony and aircon drains free of leaves and debris
- Keep your entry and fire-exit path clear of clutter
Who to call
For scheduling and in-unit servicing, reach Engineering or the Admin Office. Security and concierge are answered around the clock. For any life-threatening emergency, always call 911 first.
Who pays for what?
As a rule of thumb, everything inside your unit — aircon, fixtures, your own appliances, in-unit repairs — is the resident's responsibility, while the building handles the common systems and shared lines. Pest control and grease-trap cleaning sit at the boundary, so they're coordinated through Engineering.
If you're renting, in-unit repairs and upkeep are usually arranged with your unit owner. Check your lease, and when in doubt the House Rules and the Admin Office will point you the right way.
Not sure which side of the line your problem falls on? That is what the inspection is for — the Maintenance Team looks first, then scopes and quotes. The Service Charges & Request Guidelines set out the process and the building's standard rates.
Keep the routine, book what the building handles, and we'll keep Solstice running beautifully, together.