Keeping your home safe & well-kept.
A well-kept unit is a safe unit. Here's the upkeep that keeps your home — and your neighbours' — clean, healthy, and trouble-free: what to do, how often, and how to book the services the building handles for you in a tap.
Pest control
Regular treatment keeps cockroaches, ants, and rodents out of your unit and the building's common lines. Even a tidy home benefits from a scheduled visit. Pests travel through shared risers and drains, so staying on cadence protects everyone on your floor.
Book a treatment for your unit through the maintenance request: pick Pest control as the request type and Engineering will confirm a schedule with you.
Grease-trap cleaning
Kitchen grease traps need regular cleaning to prevent slow drains, foul odours, and back-ups that can affect units below you. Grease-trap cleaning runs on the building's quarterly cadence, coordinated so the stacks are serviced together.
File a request and choose Grease trap cleaning. Engineering confirms your schedule within seven days of receipt and folds your unit into the next building run.
Aircon servicing
A serviced aircon cools better, costs less to run, and won't drip or grow mould. Clean the filters yourself every few weeks, and have the unit professionally cleaned on a regular cycle to clear the coils and condensate line.
Need the building's accredited team? File a request and choose Aircon as the request type. Any in-unit installation or relocation needs a Work Permit first.
Plumbing & electrical safety checks
A quick look under the sinks and at your outlets once a year catches small leaks and worn wiring before they become a flood or a fire. If you spot a problem you can't safely handle yourself, log it. Don't wait.
For a repair the building can help with, file a maintenance request. For anything affecting shared spaces — a corridor leak, a common-area fault — use the Complaints Portal so it's logged and tracked to resolution.
General housekeeping
These take minutes and you can do them yourself, and they keep your home clean, lower your bills, and head off the pests, smells, and small failures that lead to bigger calls. A handy monthly routine:
- Test your smoke detector and replace the battery if needed
- Flush floor drains & U-traps with water to stop odours and pests
- Rinse aircon filters and check the condensate drain
- Clear the range-hood filter of grease build-up
- Look under sinks for drips, damp, or staining
- Clear dryer lint and check the vent
- Keep balcony and aircon drains free of leaves and debris
- Keep your entry and fire-exit path clear of clutter
Who to call
For scheduling and in-unit servicing, reach Engineering or the Admin Office. Security and concierge are answered around the clock. For any life-threatening emergency, always call 911 first.
Who pays for what?
As a rule of thumb, everything inside your unit — aircon, fixtures, your own appliances, in-unit repairs — is the resident's responsibility, while the building handles the common systems and shared lines. Pest control and grease-trap cleaning sit at the boundary, so they're coordinated through Engineering.
If you're renting, in-unit repairs and upkeep are usually arranged with your unit owner. Check your lease, and when in doubt the House Rules and the Admin Office will point you the right way.
Keep the routine, book what the building handles, and we'll keep Solstice running beautifully, together.